Design and technology co-operation within the most important functions of an international restaurant chain.
We have worked together closely with Hesburger since 2017.
The Enterprise Resource Planning system we are building serves as a foundation for their daily operations. Moreover, we are responsible for a comprehensive design system as well as various interfaces and implementations for important restaurant functions. Our efficient back end solution insures that the system functions swiftly and reliably at all times.
Back end / Integrations / Web
GRAND ONE CATEGORY
Specification / Digital design / Software development / Project management
Due to several successful projects, we have become a significant part of Hesburger’s software operations within a short time frame. This lets our work play a key role in the business development of the whole restaurant chain.
Our daily co-operation and effective processes ensure that Hesburger gets the most comprehensive benefits possible out of our technology and desing projects. The solutions are scalable and are based on deep knowledge of their wider business goals.
The Enterprise Resource Planning solution is responsible for shared data, situation reports and consistent processes within the entire restaurant chain. The information is updated in real time between the main office and the individual restaurants in several countries – taking into account different languages, time zones and currencies.
We have been part of the project’s development team from the start, defining the system’s features, data models and architecture. The comprehensive ERP is set to completely replace the preceding system gradually. Moreover, we are also responsible for the back end solution of Hesburger's self-service touch screen.
The design system we built for Hesburger is a continuously updated collection of components, layouts and instructions that makes sure that the user experience is the same for all employees across all internal interfaces. Consistent UX logic means that employees need to spend less time learning the different systems.
Moreover, design principles, rules and ready to use HTML and hiccup components make developing new tools faster, regardless of platform.
Heli Hagelberg, Project Manager, Hesburger
During our co-operation, we have also been involved with various touch screen solutions. The most visible examples of these include a tablet app for collecting orders and a queue number service. With them, the orders customers make at the self-service desk are sent to the restaurant employees. In the meantime, the customer can follow the process of their order in real time.
In the long term, the main goal of the co-operation is increasing efficiency. As the interfaces become more consistent and easy to use, the need for internal tutoring decreases. More efficient systems save time and money across the board. The level of security increases and user roles get more clearly defined.
Easier upkeep results in faster development cycles with widely used and respected methods. The positive effects of our journey with Hesburger will be felt across the board, from business development to the daily work of the staff and the customer experience of people around the world.