A person touching the screen of a Hesburger self-service kiosk.

Case Hesburger

Design and technology co-operation within the most important functions of an international restaurant chain.


We have worked together closely with Hesburger since 2017.

The Enterprise Resource Planning system we are building serves as a foundation for their daily operations. Moreover, we are responsible for a comprehensive design system as well as various interfaces and implementations for important restaurant functions. Our efficient back end solution insures that the system functions swiftly and reliably at all times.

Client

Hesburger

Industry

Restaurant

PLatform

Back end / Integrations / Web

Services

Specification / Digital design / Software development / Project management

7900
Employees, potential internal users
200k
Daily customers affected by our work
UX Designer Joona watching how Hesburger's employees use the internal software in their work.

Gradually deepening partnership yields best results

Due to several successful projects, we have become a significant part of Hesburger’s software operations within a short time frame. This lets our work play a key role in the business development of the whole restaurant chain.

Our daily co-operation and effective processes ensure that Hesburger gets the most comprehensive benefits possible out of our technology and desing projects. The solutions are scalable and are based on deep knowledge of their wider business goals.

Enterprise Resource Planning as the foundation for daily operations

The Enterprise Resource Planning solution is responsible for shared data, situation reports and consistent processes within the entire restaurant chain. The information is updated in real time between the main office and the individual restaurants in several countries – taking into account different languages, time zones and currencies.

We have been part of the project’s development team from the start, defining the system’s features, data models and architecture. The comprehensive ERP is set to completely replace the preceding system gradually. Moreover, we are also responsible for the back end solution of Hesburger's self-service touch screen.

Examples of the different data within Hesburger's system that need to be in sync with each other in real time: Transfers, Modifiers, Site Service, Preparation Data, Discounts, Products.

Design system – keeping things consistent across all internal tools

The design system we built for Hesburger is a continuously updated collection of components, layouts and instructions that makes sure that the user experience is the same for all employees across all internal interfaces. Consistent UX logic means that employees need to spend less time learning the different systems.

Moreover, design principles, rules and ready to use HTML and hiccup components make developing new tools faster, regardless of platform.

A desktop displaying a view from Hesburger's design system.
"Design system makes the development effective, minimises mistakes and need for constant reworking. We get to focus on the essentials. Taiste has crafted us a powerful tool with well-received solutions and features."
Heli Hagelberg, Project Manager, Hesburger
Hesburger user interfaces on various devices: a laptop, desktop, smartphone and iPad.

Touch screen interfaces for demanding environments

During our co-operation, we have also been involved with various touch screen solutions. The most visible examples of these include a tablet app for collecting orders and a queue number service. With them, the orders customers make at the self-service desk are sent to the restaurant employees. In the meantime, the customer can follow the process of their order in real time.

Various views from Hesburger's touch screen interfaces.

Increasing efficiency on all fronts

In the long term, the main goal of the co-operation is increasing efficiency. As the interfaces become more consistent and easy to use, the need for internal tutoring decreases. More efficient systems save time and money across the board. The level of security increases and user roles get more clearly defined.

Easier upkeep results in faster development cycles with widely used and respected methods. The positive effects of our journey with Hesburger will be felt across the board, from business development to the daily work of the staff and the customer experience of people around the world.

Two Hesburger workers smiling at each other.
A developer working on various Hesburger software.
A photo of Kristian Allen

"Taiste is a committed and trustworthy partner who has the ability to quickly understand the needs of the customer. With them, design and development is easy and they produce quality solutions. Taiste has quickly grown to be a part of our own development team."

Kristian Allén

CIO, Hesburger

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Niina Långström

HR & general inquiries

niina.langstrom@taiste.com
+358 44 719 9804