We build mobile-driven digital solutions by combining customer insight, great UX and world-class technology expertise.
Understanding the goals and the operational environment of the client are the keys to success. This requires constant interplay between us, the client and the end users.
We ask, experiment and listen. This way, we learn how to create even better results – together.
Any good service design process incorporates careful research. And like any good research, that means asking – and seeking answers to – the right questions.
What exactly is it that we are about to build? What does it seek to solve in terms of your business goals and the lives of your customers?
Discovery creates a strong foundation for design. We immerse ourselves in our client’s business environment and its challenges – and validate the suggested features with service & concept design methods.
Getting to know your business
Every environment is different. Only by understanding the traits of your business can we offer our valuable insight and suggestions.
The time we spend researching your unique challenges makes us better and more reliable partners and contributors.
The power of user research
We often think we know what the users want, when in fact we don’t. That is why we recommend conducting user research for almost any project – whether it's online surveys or focus groups.
One thing is for sure: the results of the user research will refine your ideas – often drastically.
From user journey maps to features
Service design methods are powerful tools that often separate successful concepts from mediocre ones, especially when combined with design anthropology.
User personas and user journey maps help us see the most important aspects of the service – and its potential pitfalls. This work is the basis for a suggested feature set that we can safely stand behind of.
We believe in design anthropology
Design anthropology continues from where statistical methods leave off. It produces in-depth data about the people who use your service by combining statistical information with qualitative data, for example user interviews.
For the most revealing insight, this is the way to go.
Validate all the way
Because each iteration of any digital service comes with its own unique dilemmas and questions, it is important to continue validating ideas throughout the lifespan of the project. Thus, user research and service design should continue to be utilised whenever needed.
It goes without saying that it’s extremely important how a service looks and feels. But truly great UX design is about more than just that.
A world-class user experience takes into account both the broader goals of the service itself and the needs of an individual user. Our UX designers approach every service as a larger whole – and know how to bring the technical and marketing viewpoints to the table as well.
Faster testing, quicker results
When it comes to UX, getting to actually test the various aspects of the user experience as well as review and revise them as swiftly as possibly is a must.
To achieve this, we create quick prototypes that let us, the client and potential test users to try out various ideas. This saves you a great deal of sweat, tears and money.
Designers & developers – better together
Our designers and developers are not separate units – they work together. The decisions made in the design are always evaluated from a technical standpoint as well.
This means fewer missteps and better, more cohesive solutions.
Marketing support at your disposal
Our design team is more than happy to support your marketing goals. Whether you need branding, strategy, marketing materials, visuals or a product website – we’ve got you covered.
What happens underneath the surface can make or break your service.
Our broad technical expertise ensures that you can trust us even with the most complex implementations. We develop for every major platform, from front-end to extensive back-end solutions.
From native applications to cross-platform solutions in Xamarin – we build award-winning B2B and B2C solutions for every major platform.
These days, the quality of user experience in the web can be spectacular. We'll take care of both front and back ends in even the most complex web services.
Our back end solutions are safe, robust, scalable and reliable. Technologies and databases we are fond of in this area include Python, Clojure, PostgreSQL, PostGIS, Kafka and RabbitMQ.
From rapid technical prototyping and feasibility studies to comprehensive data-driven solutions – we’ll take you to the crossroads where technology meets the real world.
AR & VR
Do you want to create a truly immersive experience for your customers? Augmented Reality and Virtual Reality offer an incredible spectrum of uncharted possiblilities.
Machine Learning & AI
Want to predict your user's behaviour or automate your service? Most of our developers are mathematicians by trade, and thus extremely familiar with model construction and data analysis.
The importance of feedback cannot be overstated – be it in the form of statistics or qualitative data.
We make sure that our work gets reviewed and revised throughout every phase of the project. By examining the insight from users, we ensure that things are constantly moving in the right direction.
It is vital to keep one eye on your analytics window at all times.
Not only do we offer the usual Google Analytics reports – we're also capable of building you even the most detailed custom dashboard tools to keep track of the status of your service and its users. And help you make sense of the data that matters.
The next steps in the development should always be validated based on research data.
Design anthropology and statistical analysis come in extremely handy after the service has been released as well – they define the direction we want to be heading next.
Reimagine Customer Engagement
We believe that when it comes to communicating with users – the most direct approaches often work the best.
With aid from the latest and greatest tools, we'll take your customer engagement to the next level. The best part? You'll learn something new about the people who use your service with every interaction.
Smooth Feedback Process
We always make sure that all of the feedback ends up in the same place – and never gets lost in the way.
Whether it's custom-built, integrated feedback channels or something simpler, you can rest assured no bug report or suggestion will slip beneath our radar.